Employees and their family members may use EAPs to help manage issues in their personal lives.  EAP counselors typically provide support and referrals to additional resources, such as counselors for a limited number of program-paid counseling sessions.  The issues for which EAPs provide support vary, but examples include: substance abuse, occupational stress, major life events including: births, accidents and deaths, health care concerns, financial or non-work related legal concerns, family/personal relationship issues and concerns about aging parents.  Confidentiality is maintained is accordance with privacy laws and ethical standards.



Resource Alert – Coronavirus

The coronavirus pandemic is likely to cause stress and anxiety for most employees. Carebridge has posted a webinar, COVID – 19, Facts You Need to Know, under the News Alert banner on our employee support website, myliferesource.com. The presenter, Dr. Ellen Contente, holds a Ph.D. in Spiritual Studies and Consciousness from Emerson Theological Institute and is the founder of the Heart-Centered Programs, a training and consulting business. This special 45- minute recorded webinar includes the most recent information available from the CDC and the WHO, as well as, addresses coping mechanisms for stress and anxiety reactions. A link to the webinar will be located at the top of our member site, www.myliferesource.com. Log into the member site and select COVID-19 Facts You Need to Know, a special webinar with Dr. Ellen Content next to the Special Webinar tab. Log in to see the updates with your Access Code: BTM9C.  You can also reach out to Carebridge by calling 1-800-437-0911.


NJ Direct Members

Members enrolled in the NJ Direct Health Plans can use the services provided by Magellan Behavioral Health.  Magellan is responsible for the management of your behavioral health benefit.  This benefit includes treatment for both mental health and alcohol/substance abuse provided by an eligible behavioral health provider and includes In-patient, partial hospital, residential, intensive out-patient, out-patient and group treatment.  Eligible providers of behavioral health are Psychiatrists (MD), Licensed Psychologists (PhD), Licensed Clinical Social Workers (LCSW), Licensed Marriage and Family Therapists (LMFT), Licensed Professional Counselors (LPC), and Certified (Psychiatric), Nurse Practitioners working within the scope of their practice.

Your benefit may allow treatment for mental health and alcohol and substance abuse.  However, pre-certification (prior to treatment) is required by Magellan for all admissions.  The pre-certification process will determine if the treatment to be provided is medically appropriate and if it will be provided at the most appropriate level of care to fit your behavioral health needs.  The pre-certification process through Magellan is available 24 hours a day, 7 days a week.

The Magellan crisis and pre-certification number is 1-800-991-5579; for non-crisis situations, call 1-800-626-2212.