Employees and their family members may use EAPs to help manage issues in their personal lives.  EAP counselors typically provide support and referrals to additional resources, such as counselors for a limited number of program-paid counseling sessions.  The issues for which EAPs provide support vary, but examples include: substance abuse, occupational stress, major life events including: births, accidents and deaths, health care concerns, financial or non-work related legal concerns, family/personal relationship issues and concerns about aging parents.  Confidentiality is maintained is accordance with privacy laws and ethical standards.

For help with EAP and Work- Life Issues please reach out to Carebridge by calling 1-800-437-0911 or visiting www.myliferesource.com.


NJ Direct Members

Members enrolled in the NJ Direct Health Plans can use the services provided by Magellan Behavioral Health.  Magellan is responsible for the management of your behavioral health benefit.  This benefit includes treatment for both mental health and alcohol/substance abuse provided by an eligible behavioral health provider and includes In-patient, partial hospital, residential, intensive out-patient, out-patient and group treatment.  Eligible providers of behavioral health are Psychiatrists (MD), Licensed Psychologists (PhD), Licensed Clinical Social Workers (LCSW), Licensed Marriage and Family Therapists (LMFT), Licensed Professional Counselors (LPC), and Certified (Psychiatric), Nurse Practitioners working within the scope of their practice.

Your benefit may allow treatment for mental health and alcohol and substance abuse.  However, pre-certification (prior to treatment) is required by Magellan for all admissions.  The pre-certification process will determine if the treatment to be provided is medically appropriate and if it will be provided at the most appropriate level of care to fit your behavioral health needs.  The pre-certification process through Magellan is available 24 hours a day, 7 days a week.

The Magellan crisis and pre-certification number is 1-800-991-5579; for non-crisis situations, call 1-800-626-2212.


Aetna HMO Members:

Participants in the Aetna Health Plans should contact their Aetna health care provider for problems associated with mental health/substance abuse and other emotional, or stress related problems.  You do not need a referral from your Primary Care Physician to obtain care from participating mental health and substance abuse providers.  Instead, when you need mental health or substance abuse treatment, call the behavioral health telephone number located on your Aetna HMO ID card.